Our services

HubSpot Support Plans

HubSpot Support Plans with HubGem - education specialists

 

Your expert CRM partner - without the recruitment headache.

At HubGem, we don’t just support with the implementation of your CRM; we become a part of your team and support you when it matters most. 

Whether you need help implementing campaigns, managing your database, building workflows, improving reporting, or getting the most out of HubSpot's powerful tools, our support plans give you dedicated access to dedicated HubSpot experts who know your account, understand the education sector, and get results.

Why choose a support plan?

No need to recruit or train in-house – we act as your CRM Manager
Ongoing access to HubSpot expertise and the latest product updates – backed by education sector experience
Tailored support – from long-term strategy, to introducing new processes, and training new team members... our support plans are designed to be flexible and bursting with value
Continuity and relationship-building – your dedicated HubGem Consultant and CRM Exec team will become valued members of your team and support you at every step of the way
More cost-effective than hiring – and no concerns about training up a team member, only for them to leave and take their HubSpot expertise with them
Peace of mind – see ongoing return on investment from your HubSpot spend, as we stay on top of new features, reporting, and optimisation so you don’t have to

Consultants

How our Support Plans work

Our support plans are designed to give you the right balance of consistency and flexibility.

When you sign up, you’ll choose an initial commitment of either 6 or 12 months. We offer a 5% discount on 6-month plans and a 10% discount on 12-month plans, recognising the value of a longer-term partnership.

Once your initial term comes to an end, your support will automatically move onto a monthly rolling plan, ensuring there’s no break in service or momentum.

You can choose to pay monthly by direct debit or annually upfront, depending on what works best for your budgeting and finance processes.

We’ll continue to work closely with you to make sure your support plan evolves with your needs, and you’ll always have the option to adapt or upgrade your support as your organisation grows.

 

"We have had great support from a few different consultants at HubGem over the past 2 years and all of them have been excellent. Very personable, friendly and supportive - No task is too small!"
Sanders, S
NTSH

Support Plan Pricing

GEM PLUS
From £699 / month + VAT
 
What’s included:
Elements Image At least 3 hours per month of hands-on technical support from our team to help you with HubSpot configuration or troubleshooting
Elements Image Up to 2x 1-hour calls each month with your dedicated specialist consultant
Elements Image Plus 0.5 hours per month dedicated to project administrative support
Elements Image Dedicated specialist consultant
GEM PRO
From £1518 / month + VAT
 
What’s included:
Elements Image At least 7 hours per month of hands-on technical support from our team to help you with HubSpot configuration or troubleshooting
Elements Image Up to 4x 1-hour calls each month with your dedicated specialist consultant
Elements Image Plus 1 hour per month dedicated to project administrative support
Elements Image Dedicated specialist consultant
GEM ADVANCED
From £2673 / month + VAT
 
What’s included:
Elements Image At least 11 hours per month of hands-on technical support from our team to help you with HubSpot configuration or troubleshooting
Elements Image Up to 8x 1-hour calls each month with your dedicated specialist consultant
Elements Image Plus 2 hours per month dedicated to project administrative support
Elements Image Dedicated specialist consultant
Enterprise solutions
Price based on requirements /
 
What’s included:
Elements Image From 20 hours per month of hands-on technical support from our team to help you with HubSpot configuration or troubleshooting
Elements Image Up to 8x 1-hour calls each month with your dedicated specialist consultant
Elements Image Plus dedicated hours each month for project administrative support
Elements Image Dedicated specialist consultant
Gem
From £319 / month + VAT

For current HubGem customers only - our lightweight 'keep in touch' support plan.

 
What’s included:
Elements Image 1x hour per month of hands-on technical support from our team to help you with HubSpot configuration or troubleshooting
Elements Image 1x 1-hour call each month with your dedicated specialist consultant
Elements Image Plus 0.5 hours per month dedicated to project administrative support
Elements Image Dedicated specialist Consultant

Benefit from 5% off your annual plan
when committing to a 12-month initial term* 

(*Excludes 'Gem' support plan)

Ready to discuss your needs?

Book a call to discuss our comprehensive support packages that will fit the exact needs of your organisation. 

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